Why Netflix is right, but wrong

 Stepping in where Netflix CEO Reed Hastings failed, the WSJ provides an explanation of why Netflix announced the DVD/Streaming split yesterday:

According to person familiar with his thinking, Mr. Hastings is willing to endure the current drubbing because the long-term dynamics indicate that people will be less and less reliant on the DVD side of the business. By separating the two now, Netflix appears to be preparing for the day when the DVD business dwindles or even disappears.

Netflix expects its DVD business to remain viable for only about 15 more years, the person said. Separating the two businesses could keep the DVD operation alive longer by letting its managers concentrate on their own needs, without the distractions of running the online business.

The article also discusses how the licensing arrangements for DVDs and streaming content differ:

Among the factors making the DVD and streaming businesses so different: Streamed versions of movies remain subject to the complex “windowing” deals studios strike with television broadcasters and others. Generally when movies are being shown on premium-cable channels like HBO and Showtime, for instance, they cannot also be available on a service like Netflix. By contrast, Netflix owns outright the DVDs it rents, and can do with them as it likes.
To preserve discounts on bulk purchases of DVDs, Netflix has been willing to make concessions such as waiting 28 days after some movies come out on DVD before offering them to mail-order subscribers. Studio executives view that as a way of protecting DVD sales. Last year domestic DVD and Blu-ray sales generated $5.6 billion in revenue for the studios, according to an estimate from IHS. Physical movie rentals, meanwhile, generated $1.6 billion.

I agree that Netflix is right to put their money on the streaming side of the business. The problem is that Hastings explained none of this in his email yesterday, beyond a very basic reference: “So we realized that streaming and DVD by mail are really becoming two different businesses, with very different cost structures, that need to be marketed differently, and we need to let each grow and operate independently.”
And the other problem is that by focusing on his long-term goals, he’s made it vastly more difficult for his customers in the short-term as well as destroying an immense amount of goodwill and brand equity.
With competitors like Hulu plus, Amazon, iTunes, cable, and even Blockbuster at his heels, yesterday’s announcement and the company split was just a stupid, stupid decision. And the ridiculous name Qwikster just serves to further make people wonder just what exactly this guy is smoking.
Can Netflix survive? And at this point, do I care if it does?

It gets worse

This is the Qwikster home page (did I spell it right? I don’t care. I am not looking it up again.) As another blogger put it, “It may as well have a blinking ‘under construction’ sign.” Don’t forget the little dude with the shovel.





I don’t know whether to be more angry at the customer relations fail or the marketing fail that is this announcement. What the eff does “Qwikster” have to do with DVDs? Or the internet? All I can think of is a low-rent neighborhood convenience store. At first I was thinking that the entire marketing team at Netflix should be fired, but now I think they should just be taken out back and shot.

I keep waiting for this to be an elaborate April Fools joke or maybe some kind of Silicon Valley secret society initiation hazing prank.

Oh Netflix…

Reed HastingsFound an email in my inbox this morning from Netflix CEO Reed Hastings. In it, he explained how splitting Netflix into two businesses – the streaming business will still be called Netflix but the DVD business will now be called Qwikster – would be good for me as a customer.

Sorry Reed, I’m not buying it, and neither are the vast majority of the 4,000 people who have already commented on your blog post announcing the change. The best comments are from those who correctly point out that, from the customer’s perception, Netflix is not in the DVD mail business, or the movie streaming business, but in the Entertainment Delivery business. And splitting the existing service into two sites makes entertainment delivery harder. Customers now have to manage two no-longer-connected queues, two bills, two accounts, and can no longer see if a DVD movie is available for streaming or vice versa. Add to that Netflix’s well-publicized struggles to get and maintain good content for its streaming service which leaves it bereft of recent releases that can be easily rented on iTunes or through Pay-per-view. A win for customers it is not.

I suspect the real reason for the split is to make the streaming service something that is acceptable to the movie studios who provide content and so far have fought bitterly against Netflix’s subscription model. Is a pay-per-rental model coming? And will any Netflix customers still be around if it does? If I had to bet on Netflix’s future today, well, I wouldn’t. And ultimately, that will be a loss for the consumer, putting more pricing power back in the hands of the movie studios and giving consumers less choice.

P.S. I had to refer back to Hasting’s blog post both times I typed in the name Qwikster to make sure I spelled it correctly – not a good sign for creating a memorable brand name.

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Someone is feeling the heat from Google+

Can’t wait to see the volleyball game in 3-D

In spite of wearying moviegoers with a glut of unnecessary 3-D releases this summer, Hollywood still hasn’t given up on the format. And thank god, or otherwise we might have missed this:

http://www.hollywoodreporter.com/news/top-gun-coming-theaters-3d-234032

I might even see it…with six girlfriends after we’ve gotten ourselves good and tipsy at the bar first.

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