Comcast buys NBC for content, Hulu?

Here’s a post with some interesting stats on why Comcast purchasing NBC could make sense: http://www.businessweek.com/innovate/FineOnMedia/archives/2009/10/does_comcast_se.html.

The growth of Hulu is particularly noteworthy. I’m a huge fan of the concept of Hulu, but I rarely use it myself. I find its user experience to be cluttered and annoying, particularly the way that video clips are mixed in with full episodes. I have no interest in clips – I can go to YouTube for those. If I’m going to Hulu, it’s because I want to watch a TV episode. But that, too, is a frustrating experience as shows are often only up for short periods of time. I want to control when I watch what I watch, and I’m happy to pay to do so (which is why I end up downloading a lot of episodes from iTunes).

I’m reading a great book right now called Convergence Culture: Where Old and New Media Collidethat addresses some of these thoughts, particularly the conflict between corporations/marketers/advertisers that are used to controlling the relationship they have with consumers vs. the consumers who now have many more outlets to respond/comment/bootleg/interact with their entertainment via the Web. What’s clear is that the corporations/marketers/advertisers still aren’t getting it. But they are coming along, slowly.

Because not annoying potential customers isn’t a good enough reason

So the annoyingly loud volume of TV commercials may finally be legislated out of existence: http://www.dailyfinance.com/2009/10/08/why-are-tv-commercials-are-so-loud/.

It makes me wonder if broadcast advertisers do studies on the “appropriate” volume for commercials. Does the attention grabbing effect of the loud volume outweigh the annoyance effect? It’s hard to believe so. But then, I haven’t watched a TV program with commercials in years – everything I watch is either downloaded, streamed, or rented. So during the few times a year that I actually watch something on TV (for example, at my family’s house over the holidays), I always keep the remote and mute button within quick reach because the commercial noise is so jarring. And I work in advertising! But even for me, the annoyance outweighs any “professional curiosity” I might have.

Can a website direct your healthcare?

I read an interesting article this morning about Keas, a new website that delivers customized health care plans for consumers based on their health information and records. The company takes advantage of the push to make health care records electronic.

Although there is a part of me that recoils at the thought of all of my health care information being stored on a server (that can be hacked), I feel that it is inevitable, and that the benefits of easily portable data will outweigh the privacy risks. But I’m surprised that this article doesn’t address what I would think would be a major risk – can Keas be held responsible for the advice that they give if it has bad effects? Will it truly be medical advice or just watered down lifestyle and diet recommendations? And what do doctors and other healthcare professionals think about a website taking away their ability to prescribe for and monitor their patients?

Still, I am cautiously optimistic about anything that gives consumers more insight into their medical care. Health care is one of the few areas that, thus far, has not benefited from the web in breaking down barriers to information, and too much of our medical care is inscrutable. I can read hundreds of reviews before I buy a TV or camera, or pick a restaurant or hair salon, but I can’t do that to find a doctor, which is so much more important.

Anyway, here’s the link to the article: http://www.nytimes.com/2009/10/06/technology/06bosworth.html?ref=todayspaper.

Mobile Payments and Loyalty Programs

I am completely fascinated with mobile banking – I wish I could have gotten into it earlier and gone to work for some start up that’s going to cash out with billions in a few years. There are so many applications and possibilities. Advertising Age is reporting on Starbucks and McDonalds tying mobile banking into their loyalty programs, which of course allows them to better track individual consumer behavior (always the marketing holy grail).

The article overlooks many other places where mobile banking is taking root, such as Latin America. And there’s the familiar refrain of why the US is, as usual, behind in technology adoption, “NFC’s mobile adoption has been stalled in the U.S. because the players can’t agree on the business model.”

Check it out: http://adage.com/digital/article?article_id=139439.

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